Terms and Conditions

Eligibility

You must be at least the age of majority in your province or territory of residence, or have verifiable parental or guardian consent where required, to create an account or otherwise use the Service in a way that creates a legal obligation. Browsing a venue’s public menu does not require an account. You may not use the Service if you have been suspended or if applicable law prohibits your use.

The Service

Rumizi provides tools for restaurants, cafés, and similar venues to publish digital menus, share them via links or QR codes, and manage menu content, including AI-assisted extraction of menus from uploaded files, photos, or websites. For guests, the Service offers menu browsing and search, item details, and optional AI features such as a menu assistant that answers questions and suggests dishes, ingredient explanations, pairing suggestions, translations, and voice input. Specific features vary by venue, subscription, and configuration.

The Service is an information and discovery tool. Rumizi does not take orders, process payments between guests and venues, make reservations, or arrange delivery. Anything you buy from a venue is a transaction directly between you and that venue, outside the Service, on the venue’s own terms.

We may modify, suspend, or discontinue parts of the Service, introduce new features, or impose limits (for example, on storage, traffic, or API use) where reasonably necessary for security, performance, or lawful operation. We will aim to give reasonable notice of material adverse changes to paying customers where practicable.

Guest features: AI assistant and preferences

AI assistant. Where a venue enables it, you can ask an AI assistant about that venue’s menu by typing or by dictating with voice input. Assistant replies—like the ingredient descriptions and images, pairing suggestions, and translations shown elsewhere in the menu—are generated by artificial intelligence from the venue’s menu data and notes. AI output can be incomplete, outdated, or wrong, and it is not advice. If you have a food allergy, an intolerance, or a religious or medical dietary requirement, always confirm ingredients and preparation with venue staff before ordering; do not rely on the assistant or the menu alone.

Preferences on your device. Some guest features—chat history, your onboarding answers, and taste preferences you share with the assistant—are stored in your browser on your device so the assistant can be more helpful when you return. You can remove them at any time by clearing your browser data for the site. Our Privacy Policy explains what does and does not reach our servers.

Accounts, access, and authentication

Venue owners and staff need an account to use vendor tools; guests never need one and can browse a menu and use the assistant without signing in. Depending on configuration, you can sign in with a password, a one-time code or sign-in link sent by email or SMS, or a supported third-party identity provider. You are responsible for safeguarding your credentials and for activity under your account unless you can show the activity resulted from our error or a security failure on our side despite your reasonable precautions.

You must provide accurate contact and business information where requested and keep it up to date. We may use email, SMS, or other channels you provide for security notices, service messages, and (where permitted) marketing—see our Privacy Policy for how we handle personal information.

Venue content and responsibilities

If you operate a venue on Rumizi, you are responsible for your menu content, prices, allergen and dietary information (to the extent you choose to display it), item availability, any notes you provide to guest-facing AI features, compliance with applicable laws (including food safety, advertising, pricing, and accessibility requirements), and for obtaining rights to any text, images, or trademarks you upload. If you enable AI features for your guests, review how your menu is presented and correct menu data that could mislead them.

You grant Rumizi a non-exclusive, worldwide licence to host, reproduce, adapt, transmit, and display your content solely to operate, secure, improve, and promote the Service for you and your guests. You may revoke this licence by removing content or closing your account, subject to reasonable backup and retention practices described in our Privacy Policy.

Acceptable use

You agree not to misuse the Service. Without limitation, you must not: (a) violate applicable law; (b) attempt to gain unauthorized access to the Service, other accounts, or our systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) upload malware or harmful code; (e) scrape or harvest data in bulk without our written consent; (f) use the Service to send unlawful, harassing, discriminatory, or deceptive communications; (g) misrepresent your identity or affiliation; or (h) abuse AI features, including attempting to make an assistant ignore its instructions, generate harmful or unrelated content, or reveal other users’ or venues’ data.

We may investigate suspected violations, apply rate or usage limits, and cooperate with law enforcement or regulators as required by law.

Fees, billing, and trials

Guest features are free for guests. Venue subscriptions are paid: fees, taxes, renewal terms, and payment methods are presented at checkout or in your account, and card payments are collected by our payment processor. Unless stated otherwise, subscriptions renew automatically until cancelled in accordance with the instructions we provide. Some plans include usage allowances (for example, for AI features); when an allowance is used up, we may reduce or pause the related features for the rest of the billing period.

If we offer a trial or promotional period, we will describe its limits. When a trial ends, paid features may be suspended unless you subscribe. Refunds, if any, are handled according to the terms shown at purchase and applicable consumer protection law in your province or territory.

Third-party services

The Service is built on third-party providers—for example, cloud hosting, database and file storage, AI model providers, speech-to-text transcription, payment processing, email and SMS delivery, analytics, and error monitoring. The Service may also link to external sites, such as a venue’s own website. Third-party services are governed by their own terms and privacy policies, and we are not responsible for third-party services we do not control.

Intellectual property and AI-generated content

Rumizi retains all rights in the Service, including software, branding, and documentation, except for your content and third-party materials. You may not copy, modify, distribute, sell, or reverse engineer our software except as allowed by applicable law or express open-source licences where they apply.

Some content in the Service—such as ingredient descriptions and illustrative images, pairing suggestions, and translations—is generated by AI and may be cached and reused across venues and languages. It is provided for information only, and to the extent we hold rights in it, we grant venues and guests a licence to use it within the Service.

Feedback you provide may be used by us without restriction or compensation to you.

Disclaimers

Except where prohibited by law, the Service is provided on an “as is” and “as available” basis. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

Menus, prices, availability, and dietary information are provided by venues, and AI features generate content from that data automatically; either can be inaccurate, incomplete, or out of date. Rumizi does not verify menu accuracy and is not a party to any transaction between you and a venue. Nothing in the Service is medical, nutritional, or other professional advice. Always confirm allergen, ingredient, and preparation details with the venue before ordering.

Some provinces and territories do not allow certain warranty exclusions; in those cases, our warranties are limited to the minimum permitted by law.

Limitation of liability

To the fullest extent permitted by applicable law in Canada, Rumizi and its directors, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data, arising from your use of the Service.

Our aggregate liability for any claim arising out of or relating to these Terms or the Service is limited to the greater of (a) the amounts you paid us for the Service in the three months before the event giving rise to liability, or (b) one hundred Canadian dollars (CAD $100), if you have not paid us.

These limitations do not apply where liability cannot be excluded or limited under applicable law (including certain consumer protection statutes).

Indemnity, termination, changes, governing law, and contact

To the extent permitted by law, you will defend and indemnify Rumizi against claims, damages, losses, and expenses (including reasonable legal fees) arising from your content, your breach of these Terms, or your violation of law or third-party rights in connection with your use of the Service.

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms, create risk or legal exposure, or we are required to do so by law.

We may update these Terms from time to time. We will post the revised Terms and update the “Last updated” date. If a change is material, we will provide additional notice where appropriate (for example, by email or in-product notice). Continued use after the effective date constitutes acceptance of the updated Terms, except where your explicit consent is required by law.

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules that would require another jurisdiction’s laws to apply. You agree that the courts located in Ontario have exclusive jurisdiction over disputes, subject to mandatory rules in your province or territory that give you the right to sue or be sued elsewhere.

For questions about these Terms, contact us using the contact options published on our website or, if you are a venue, through your workspace support channels.